Our dedicated Helpdesk team are able to support our customers with a variety of services, to ensure your system is always working.
Our dedicated Helpdesk team are there to chat through any software related issue and endeavour to resolve this quickly over the phone.
Need technical help?
To speak with a member of the Helpdesk team please call 01775 821100
The Helpdesk operates between 08:00 and 17:00 Monday to Friday. In addition to software related issues, the team provides support with the following:
The Helpdesk team can provide assistance in setting up reports on key areas of your security system, including user profiles. For example, you may want a regular report on access control user profiles to allow you to understand who is entering and leaving the building at specific times of the day.
Taking access control again as an example, if a fob or proximity card needs to be activated or deactivated, then the Helpdesk can provide assistance with this. Normally clients prefer to do this themselves, but if the person responsible for this is away from the workplace, then we can do it on their behalf.
Configuration of alerts
If required, the GBSG Helpdesk can set-up instant notifications via SMS text or email. For example, should you require notification of when your alarm is armed/disarmed.
In the unfortunate event that you experience a fault, the Helpdesk can connect with your system and understand the problem. The team provide a prompt response to malfunctions and if the issue cannot be repaired remotely, they will liaise with the Engineering team, allowing the issue to be resolved in just one visit to site.