The GBSG annual survey of customer care went out to 1,732 customers where security equipment had been installed during the previous 12 months.
GBSG scored highly in every section of the survey.
In summary the results are:
Overall how would you rate your experience with GBSG?
Result: 42.9 NPS score
Overall how would you rate our efficiency when answering phone calls?
Result: 66.7 NPS score
Overall how would you rate our efficiency when responding to e-mails?
Result: 62 NPS score
If you have recently had an installation of equipment, how would you rate the way this was done?
Result: 60 NPS score
Overall how would you rate the way our Sales Team answered your questions about our products and services?
Result: 56.3 NPS score
Overall how would you rate the performance of your GBSG security system?
Result: 73.7 NPS score
Overall how would you rate the routine maintenance of your GBSG security system?
Result: 42.9 NPS score
If you have ever needed to call out an engineer to your site how would you rate the way we responded?
Result: 50 NPS score
Overall how would you rate the friendliness of our staff?
Result: 90.5 NPS score
Overall how would you rate the efficiency of our Accounts department?
Result: 61.1 NPS score
Overall how do we compare with other security system providers you have used?
Result: 45.5 NPS score
Note that the Net Promoter Score (NPS) ranges from -100 to +100. Above 0 is good, above 20 is favourable, above 50 is excellent.
Commenting on the survey results GBSG Marketing Manager Andrew Hoyle said “These results are very encouraging. They show that despite the turmoil caused by the pandemic GBSG has continued to maintain very high levels of customer service.”