Servicing & Maintenance

Our support does not end after we install your system. What you get with GBSG is high-quality servicing and maintenance that ensures your system is always in good working order.

We service and maintain CCTV, fire and intruder systems. All our servicing and maintenance is carried out by our highly-qualified team of engineers. We can also offer remote maintenance via our helpdesk team.

We have a 24 hour emergency call-out service, to ensure that your systems are always in full working order.

Maintaining and servicing a system are both essential parts of a well-run security and safety provision. We service in all weathers and work with our teams at the office to quickly fix any faults or issues.

Servicing and maintenance is an essential part of any well-run system.

CCTV Maintenance

To support both Analogue and IP CCTV camera systems, we offer a comprehensive CCTV maintenance package, backed up by a 24 hour emergency engineer call-out service. Every CCTV installation is fully compliant with BS EN 50132-7/NSI NCP104 and where remote CCTV monitoring and level one police response is required, systems can be fully compliant with BS8418.

As part of this compliance, GBSG provide a complete CCTV maintenance service in accordance with the requirements of BS EN 50132-7, NSI NCP104 or BS8418 depending on how your system is specified.

  • Check that the location and coverage of each camera and detector is in accordance with the specification and system drawings
  • Check that the cameras and detectors are not blocked or becoming blocked by foliage, that the fixings are secure and that the brackets are not corroded
  • Verify the quality of each camera in live mode and recorded mode
  • Review recorded footage of each camera at night to determine the quality of images and the available light
  • Check the functionality of dome cameras including pan, tilt, zoom and focus controls
  • Check each detector is providing detection inside the field of view of the camera and if the detector is associated with a dome camera, check that the detector is triggering the correct pre-set position
  • Test the audio system (if installed) by verifying that announcements can be heard in the associated area of each detector
  • Check that the transmission equipment remains secure and check video connections, audio quality, received pictures, auxiliary/relay functions, alarm inputs and tamper protection
  • Where lighting is installed by GBSG, verify integral IR lighting fitted to cameras is operating correctly and in the case of flood lighting, verify the light is angled correctly and that lamps are working
  • Check the integrity of all internal and external cabling and power supplies and ensure all cables and flexible conduits are in good condition and fitted correctly.

Fire Alarm System Maintenance

For businesses

Under legislation employers have a legal obligation to ensure that their fire alarm and fire detection system is in good working order and adheres to all relevant regulatory standards. This means it’s essential to have an adequate fire alarm maintenance schedule in place.

To help businesses comply with current legislation we offer a comprehensive fire alarm maintenance package which means a full fire alarm system servicing by a maintenance engineer. This is backed up by a 24 hour emergency engineer service. Our fire alarm maintenance package meets the requirements of BS5839 and is accredited to BAFE® standards.

Under legislation the minimum requirement is that a fire alarm and fire detection system is serviced by a competent person on a six-monthly basis. However, the frequency of maintenance engineer visits can be increased to suit the size of the fire alarm system, building or environment. Your alarm systems are important and we offer the ideal package to ensure that they perform to their full ability at all times.

For your home

To ensure that your fire alarm and fire detection system is in good working order and adheres to all relevant regulatory standards. This means it’s essential to have an adequate fire alarm maintenance schedule in place. As part of your installtion we offer a full fire alarm system servicing by a maintenance engineer. This is backed up by a 24 hour emergency engineer service. Our fire alarm maintenance package meets the requirements of BS5839 and is accredited to BAFE® standards.

Under legislation the minimum requirement is that a fire alarm and fire detection system is serviced by a competent person on a six-monthly basis. Your alarm systems are important and we offer the ideal package to ensure that they perform to their full ability at all times.

  • Test every manual call point and/or zone at each visit
  • Test every heat and smoke detector
  • Inspect every detector for damage and obstructions
  • Check analogue values of all sensors for contamination
  • Test the battery for condition and correct standby period
  • Check that the zone plan is accurate
  • Check alarm functions and indicators on control panels
  • Check the operation of remote signalling to the Alarm Receiving Centre (where applicable)
  • Check that the cause and effect automatic actions occur e.g. lifts go to the bottom floor, gas supplies are shut off (where applicable)
  • Investigate any reported false alarms in the log book and correct as necessary
  • Issue a service certificate.

Intruder Alarm Maintenance

For an intruder alarm system to effectively operate it must be adequately maintained. We offer a comprehensive service for both commercial and domestic properties.

Our comprehensive intruder alarm maintenance package covers both preventative and corrective maintenance, backed up by a 24 hour emergency call-out service. For those intruder alarms connected to our alarm monitoring service, GBSG Pulse®, we can also provide remote servicing and fault diagnostics.

Monitored systems require a minimum of two site visits per year in order to comply with the NSI standards and also to guarantee that your alarm system is operating to its intended ability.

When our engineer is servicing your alarm system they will thoroughly examine and test all components. If this should raise any concerns, alarm repair will become their priority to ensure the continuous effective operation of your system along with the protection of your business.

As an NSI Gold accredited provider, our engineers are regularly audited to ensure competence in meeting industry standards for the installation, maintenance, servicing and fault-finding of intruder alarm systems.

  • Check the installation, location and siting of equipment against the specification
  • Check the satisfactory operation of detection devices including deliberately operated devices
  • Inspect all flexible connections
  • Check the mains and standby power supplies, including correct charging rates
  • Check the control unit for correct operation
  • Check remote signalling equipment (intelligibility to be ascertained) where applicable
  • Test (where possible) remote signalling equipment to Alarm Receiving Centre
  • Check all audible warning & alarm devices
  • Check the system in accordance with the customer handbook.

Not sure which service works best for you?
Call us on 01775 821 100 or contact us

Our accreditations and awards

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