What is Keyholding?
- Keyholding services refer to the practice of holding onto and managing the keys for a property or business, typically for security purposes.
 Keyholding duties include:
- Responding to security alarms, ensuring that the premises are secure.
- Being available for emergency situations like lockouts or other urgent needs.
Keyholding is an essential part of maintaining the safety and security of a building or business, ensuring that there’s always someone available to respond to emergencies.
How does the service support customers?
The service supports businesses by ensuring security, offering quick responses to emergencies, and reducing the risk to employees and business owners.
How does GBSG specifically handle this responsibility?Â
Our Process:
- Alarm/Event Triggered: Alarm or emergency arises.
- Dispatch: Details are sent to the mobile driver (security officer) for immediate response.
- Travel & Arrival: Mobile driver travels to the location quickly.
- Assessment & Action: Driver investigates and addresses the issue (e.g., securing the property, calling authorities).
- Securing the Property: Property is locked and secured after the issue is resolved.
- Documentation: Incident details are logged, and a report is created. A calling card is left at the premises to alert the owner.
- Report: The job report is typically sent to the property owner or manager on the next working day after the call-out.
Do you need to have any sort of special licence as a company or individual to be able to offer this service?
Yes, in the UK, all security personnel providing keyholding services must be SIA (Security Industry Authority) licensed. The SIA is the regulatory body responsible for ensuring that security personnel meet certain standards of professionalism and competence.
All staff involved in this service will be SIA licensed to ensure the safety and compliance of the service.
What are the benefits of keyholding? And why is the service important?
- Keyholding services ensure that someone is always available to respond to security breaches or alarms, outside of regular business hours, helping businesses avoid common keyholding mistakes that put businesses at risk.
- Business owners or employees won’t have to worry about going to the premises themselves in the middle of the night to deal with emergencies reducing the personal risk associated with after-hours security tasks.
- Some insurance companies offer discounts for businesses that use keyholding services, as they reduce the risk of break-ins and damages. This can result in lower premiums and operational costs.
What sort of premises do we offer our services to?
GBSG offers keyholding services to both commercial and domestic premises, to get more information visit our website here, or contact us on 01775 821100 for a FREE quote.
