GBSG is delighted with the latest set of NPS (Net Promoter Score) data which shows a score of 100 which is the maximum possible.
What is the NPS Score?
The NPS score is derived from a single question asked of customers “Would you recommend us to others?” It is a measure of customer satisfaction and loyalty.
The score is calculated by detracting the percentage of people that said they wouldn’t recommend us with the percentage of people that would. In the latest survey of customers from the last 6 months we had no “detractors”, in other words nobody said they wouldn’t recommend us.
It is a quick measure of how customers feel about a company and is used throughout business and is a score between -100 and +100. Developed by Bain and Company, the survey should be carried out regularly in order to keep a pulse check on how a business is performing through the eyes of its customers.
“This is a great result and it is testament to the hard work of all our staff members, whether they are dealing with enquiries, working on site or monitoring our customers’ security systems. Everyone that works here is dedicated to providing a good service,” said Neil Jackson, MD.
The security industry typically scores below some other industries with scores between 30 and 50. Anything above 80 is considered excellent.
GBSG provides a range of security solutions ranging from burglar alarms to CCTV and fire systems. They also offer a 24/7 monitoring service which ensures systems are running smoothly and alerts are dealt with promptly and effectively. Each system is unique and incorporates the latest technology.
In addition to providing systems for homeowners and business, the company has become a preferred supplier to many solar energy companies.
